FAQs

Memories Glow Frequently Asked Questions (FAQ)

Ordering & Payment

• What payment methods do you accept? We accept all major credit cards and debit cards. You can also use Shop Pay for a faster checkout experience.
  
  
• Do you offer any discounts or coupons? Yes! We occasionally offer discounts and coupons. You can sign up for our email list to receive notifications about promotions and exclusive offers.
  
  
• Can I change or cancel my order after I've placed it? We process orders quickly, so changes or cancellations may not always be possible. However, you can try contacting us at support@memoriesglow.com as soon as possible after placing your order to see if we can accommodate your request.
  
  

Shipping & Delivery

• Where do you ship to? Currently, we only ship to addresses within the United States.
  
  
• How much does shipping cost? Shipping costs are calculated at checkout based on the weight and destination of your order. You will see the available shipping options and associated costs before confirming your purchase.
  
  
• How long will it take to receive my order? We aim to process and ship all orders within 2 business days. Estimated delivery timelines vary depending on your chosen shipping method and location. You can find the estimated delivery timeframe for your order during checkout.
  
  
• Can I track my order? Yes! Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your delivery on the carrier's website.
  
  

Returns & Exchanges

• What is your return policy? We offer a generous 60-Day Money Back Guarantee on all orders. If you are not 100% satisfied with your Memories Glow product, you can return it for a full refund within 60 days of receiving it. For more information on our return policy, please see the link below: [Link to Return Policy]
  
  
• How do I return an item? To initiate a return, please contact us at support@memoriesglow.com within 60 days of receiving your order. We will provide you with instructions on how to return your item.
  
  
• Can I exchange an item? Unfortunately, we do not currently offer exchanges. However, you can return your unwanted item and place a new order for the desired product.
  
  

Products

• What materials are your products made from? The materials used in our products vary depending on the specific item. We strive to use high-quality, durable materials in all of our products.
  
  
• How do I care for my Memories Glow product? Care instructions will vary depending on the specific product. We recommend following the care instructions included with your product or contacting us at support@memoriesglow.com for specific guidance.
  
  
• Do you offer custom products? While we don't currently offer fully custom products, some of our items may allow for personalization options. Please see the product description for details.
  
  

Company

• How can I contact you? You can contact us by email at support@memoriesglow.com.
  
  

We hope this FAQ page has answered your questions. If you have any further questions, please don't hesitate to contact us!