Refund Policy

Effective Date: June 15, 2024

At Memories Glow, we want you to be completely satisfied with your purchase. This Refund Policy describes the conditions under which you can receive a refund for your order.

Satisfaction Guarantee

We offer a 60-Day Money Back Guarantee on all orders. If you are not 100% satisfied with your Memories Glow product within 60 days of receiving it, you can return it for a full refund.

Conditions for Return

To be eligible for a full refund, your returned item must be:

  • In its original, unopened, and undamaged packaging
  • In the same condition you received it
  • Returned with all tags and documentation

Return Process

To initiate a return, please contact us at contactyourstore@gmail.com within 60 days of receiving your order. We will provide you with a return shipping label and instructions on how to return your item.

Return Shipping Costs

  • You will be responsible for the cost of return shipping unless the item is defective or damaged upon arrival.

Processing Time

Once we receive your returned item, we will inspect it and process your refund within 5 business days. The refund will be issued to the original payment method used for your purchase.

Non-Refundable Items

  • We cannot offer refunds on personalized items or items purchased on sale or clearance.

Changes to this Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page.

Contact Us

If you have any questions about this Refund Policy, please contact us by email at support@memoriesglow.com

Additional Resources

For information on how Shopify handles your information, please refer to their Privacy Policy: https://www.shopify.com/legal/privacy