Return Policy
Effective Date: June 15, 2024
At Memories Glow, we want you to be completely satisfied with your purchase. This Return Policy describes the conditions under which you can return purchased goods.
Satisfaction Guarantee
We offer a generous 60-Day Money Back Guarantee on all orders. If you are not 100% satisfied with your Memories Glow product within 60 days of receiving it, you can return it for a full refund.
Conditions for Return
To be eligible for a full refund, your returned item must meet the following criteria:
- Original Packaging: The item must be returned in its original, unopened, and undamaged packaging.
- Original Condition: The item must be in the same condition you received it, with no signs of wear or tear.
- Tags & Documentation: All original tags and documentation included with the product must be returned.
Examples of Ineligible Returns
- Items that have been opened, used, or damaged
- Personalized items
- Items purchased on sale or clearance
Return Process
To initiate a return, please follow these steps:
- Contact Us: Within 60 days of receiving your order, send an email to support@memoriesglow.com requesting a return.
- Return Authorization: We will respond to your email with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
- Return Shipping: You will be responsible for securely packaging and shipping the returned item to the address provided in the RMA instructions. Please note that you may be responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
Processing Time
Once we receive your returned item and verify that it meets the return criteria, we will process your refund within 5 business days. The refund will be issued to the original payment method used for your purchase.
Contact Us
If you have any questions about our Return Policy, please contact us by email at support@memoriesglow.com.
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